Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Contact Information: Name, phone number, email address
• Service Address: Location where you want bike service
• Bike Details: Bike brand, model, registration number, service history
• Payment Information: Payment method preferences (note: we do not store credit card details)
• Service Preferences: Preferred service time, special requests

1.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, time spent, click patterns
• Location Data: GPS coordinates (with your permission) to match you with nearby mechanics
• Cookies: Session cookies for website functionality

2. How We Use Your Information

We use the collected information for:

• Service Delivery: Connecting you with verified mechanics for bike service
• Communication: Sending booking confirmations, service updates, and reminders
• Quality Assurance: Following up on service quality and customer satisfaction
• Platform Improvement: Analyzing usage patterns to improve our services
• Marketing: Sending promotional offers and service updates (you can opt out anytime)
• Legal Compliance: Complying with legal obligations and resolving disputes

3. Information Sharing and Disclosure

3.1 With Service Partners

We share your information with:

• Verified Mechanics: Name, phone number, service address, and bike details to perform the requested service
• Payment Processors: Information necessary to process payments (we never store complete payment card details)

3.2 With Third Parties

We may share information with:

• Analytics Providers: Google Analytics for website usage analysis (anonymized data)
• SMS/Email Service Providers: For sending booking confirmations and updates
• Cloud Hosting: For secure data storage

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request.

3.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption: All data transmission is encrypted using SSL/TLS
• Access Control: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security audits and updates
• Secure Storage: Data stored on secure servers with firewall protection

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Update your contact details and preferences

5.2 Opt-Out Options

• Marketing Communications: Unsubscribe from promotional emails/SMS anytime
• Location Services: Disable location tracking in your device settings
• Cookies: Disable cookies in your browser settings

5.3 Data Deletion

You can request deletion of your account and personal information. Note that we may retain certain information for legal compliance or dispute resolution.

6. Data Retention

We retain your information for:

• Active Accounts: As long as you use our services
• Inactive Accounts: Up to 3 years from last activity
• Service Records: Up to 5 years for warranty and legal purposes
• Financial Records: As required by Indian tax laws (typically 7 years)

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided us with information, please contact us immediately.

8. Cookies Policy

8.1 What Are Cookies

Cookies are small text files stored on your device that help us provide better services.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, cart, etc.)
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media). We are not responsible for the privacy practices of these websites. Please review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email or prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights:

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.

13. Consent

By using our services, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our services.